In a strategic move to further strengthen its commercial leadership and enhance merchant experience, Trustly has appointed Eileen Chibb as Chief Operations Officer and Jussi Lindberg as Chief Revenue Officer. In these newly created roles, both will be pivotal members of the European management team, reporting directly to CEO, Johan Tjärnberg.
“I’m delighted to welcome two renowned experts from the payment industry to our team. Their combined expertise and leadership will be instrumental as Trustly not only aims to redefine payment standards but also to elevate our engine, Trustly Azura, positioning us as one of the most prominent pan-European payment methods,” Johan Tjärnberg, CEO of Trustly Group, said.
Eileen Chibb: The new helm of operations
Under Eileen’s stewardship, Trustly will create a consolidated operations function, with a primary focus on elevating merchant experiences. This newly unified domain will encompass Financial Crime Prevention, Finance Operations and Support teams.
Eileen Chibb said: “Joining Trustly, a global frontrunner in digital payments, is a defining moment. With its rich legacy of merchant-centric innovations, I’m eager to collaborate with the outstanding teams here, ensuring Trustly continues to set unparalleled standards in customer experiences.”
Eileen’s recent role as Chief Operating Officer at BROCC was preceded by a five-year stint at Klarna, where among other roles, she restructured and led Klarna’s operations globally as Business Operations Director. Eileen is an alumnus of the University of Bonn, Germany.
Jussi Lindberg: Spearheading revenue streams
Tasked with the crucial role of driving growth and diversification for Trustly Europe, Jussi Lindberg will lead the Commercial teams with an emphasis on enterprise merchants.
Jussi Lindberg said: “Having witnessed Trustly’s journey from its inception in 2008 to its current leadership in real-time payments, I’m genuinely thrilled to be part of this innovative force. The Trustly Azura engine represents the pinnacle in user experience. My ambition here is not just to maintain our legacy but to further elevate our offerings, ensuring merchants globally enjoy instantaneous, seamless transactions and reduced fees.”
Jussi joins Trustly with more than a decade of experience in the payments and e-commerce domain including pivotal roles that contributed to Adyen’s ascent as a global payment powerhouse, catering to giants like H&M, Uber, and Netflix, among others. Before Adyen, PayPal and eBay benefited from Jussi’s expertise. Jussi is an alumnus of the University of Malaga, Spain.